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This book presents a synthesis of the most recent work on stakeholder management and opens up
new fields of research. But, more deeply, it addresses the issue of corporate responsibility from the most
relevant and fruitful angle: seeing responsibility as relationship management.
– Professor Hervé Dumez, École polytechnique and
Centre National de la Recherche Scientifique (CNRS) en France
The book provides a treasure trove of international scholars’ perspectives on stakeholder engagement.
Consistent with Jerry Calton’s and Stephen Payne’s seminal work on multi-stakeholder dialogue and
reciprocal sensemaking, the contributions address the communicative foundations of stakeholder
engagement and examine its implications for organizational performance, throughout the value chain.
Implicit in these important theoretical and empirical efforts is the increasing importance of relationships
with individual stakeholders – rather than broad, generic stakeholder groups or collectives. Timely,
context-sensitive, and comprehensive.
– Professor Marc Orlitzky, University of South Australia Business School
The editors and authors have brought together an incisive and comprehensive anthology of the role
of stakeholder engagement and responsible business. The nature of the stakeholder has changed and
continues to evolve. Real-time and fast moving e-communications have turned recipients of business
into shapers and enablers of business, which organisations and agencies must engage with. This timely
book sets out the modern landscape of responsible business and the relational strategies needed to survive
and prosper in the user generated and influenced world.
– Professor Martin Hingley, University of Lincoln
A comprehensive, multi-perspective, research-based anthology, edited and written by an international
group of scholars who both critically analyze stakeholder relationships and explore diverse ways to make
these relationship lively and effective for the good of businesses, the good of stakeholders, and the good
of society. Readers of this anthology – both business people and students – can learn much and gain some
useful ideas by looking at these essays. This is a wonderfully cosmopolitan, thoughtful, and practically
oriented book.
– Dr. Frederick Bird, Adjunct Professor, Political Science, University of Waterloo and
Distinguished Professor Emeritus, Concordia University
This anthology provides a unique overview by leading stakeholder thinkers of recent developments
and contemporary issues in managing stakeholder relationships. It’s a go-to resource for scholars,


students, and managers seeking to understand the frontiers of the theory and practice of stakeholder
engagement.
– Professor Stephen Brammer, Executive Dean, Faculty of Business and
Economics, Macquarie University
Corporate responsibility is a transactional process building ongoing alignment, across multiple parties.
This book provides an excellent overview of research to date helping scholars and practitioners better
understand the dynamics and learn from empirical and theoretical perspectives to activate effective
solutions expected to make business a force shaping a more just and sustainable world.
– Farid Baddache, Managing Director, Business for Social Responsibility
This book is highly recommendable for anyone with an interest in stakeholder engagement. It offers
novel overviews, valuable insights, and alternative approaches, as it takes the reader through some of
the key practical complexities while it introduces new theoretical and empirical perspectives to explore
stakeholder engagement. Congratulations!
– Professor Mette Morsing, Professor at the Copenhagen Business School and
the Mistra Chair of Sustainable Markets at the Stockholm School of Economics



Engaging with Stakeholders

Engaging with Stakeholders: A Relational Perspective on Responsible Business contends that
meaningful and constructive stakeholder engagement efforts should be rooted in a deep
relational process of shared understanding, expectations, and viewpoints, through honest,
continued dialogue between stakeholders and company management. This anthology
follows and reaffirms this view, which also establishes the increasing need to explore the
subtleties of how companies can respectfully engage their stakeholders in ways that reflect
the corporate strategy and contribute to the ongoing development of business activities
and creation of value, for themselves and stakeholders, from social, environmental, and
economic perspectives.
Stakeholder engagement practices, however, remain highly complex and difficult to

manage; their ability to generate value in an inclusive way requires critical consideration.
Sound stakeholder engagement efforts also constitute a keystone for responsible business
activities.
Drawing on a wide range of literature and studies, this book addresses key dimensions
of stakeholder engagement, through a responsible business lens, and thereby contributes
to identifying the opportunities, challenges, and key organizational implications associated
with their unfolding. The four main topics covered are:





Delineating the nature and multiple raisons d’être of stakeholder engagement
Dialogical and communicational foundations of stakeholder engagement
Engaging with diverse stakeholders throughout the value chain
Reaping organizational returns and relational rewards of stakeholder engagement
efforts

Dr. Adam Lindgreen is Professor at Copenhagen Business School where he heads the
Department of Marketing. He also is Extra Ordinary Professor at University of Pretoria’s
Gordon Institute of Business Science. He has published in the California Management
Review, the Journal of Business Ethics, the Journal of Product Innovation Management, the
Journal of the Academy of Marketing Science, and the Journal of World Business, among others.
Dr. François Maon is Associate Professor at IESEG School of Management. He received
his PhD from the Catholic University of Louvain (Louvain School of Management).
Dr. Maon has published in the California Management Review, the Journal of Business
Ethics, and the International Journal of Management Reviews, among others.


Dr. Joëlle Vanhamme is a Professor at the Edhec Business School. Dr. Vanhamme

received her PhD from the Catholic University of Louvain. She has published in the
California Management Review, Industrial Marketing Management, the International Journal of
Research in Marketing, the Journal of Advertising, the Journal of Business Ethics, the Journal of
Retailing, Marketing Letters, Psychology & Marketing, and Recherche et Applications en Marketing,
among others.
Dr. Beatriz Palacios Florencio is Associate Professor at Pablo de Olavide University.
Her main research focus is corporate social responsibility and tourism. She has published in
the Journal of Business Research, Total Quality Management & Business Excellence, Management
Decision, and the Environmental Engineering and Management Journal, among others.
Dr. Christine Vallaster is Professor at Salzburg University of Applied Sciences where
she heads the Marketing & Relationship Management section. She has published in the
California Management Review, Industrial Marketing Management, the Journal of Business
Research, and the Journal of World Business, among others. She has also authored articles for
the German edition of Harvard Business Manager.
Dr. Carolyn Strong is Senior Lecturer at Cardiff University’s Business School, where she
teaches postgraduate marketing and ethical issues in marketing to undergraduate students.
She received her PhD from the University of Wales. She has published in the Journal of
Business Research, Marketing Letters, the European Journal of Marketing, and the Journal of
Advertising, among others. She is the editor of the Journal of Strategic Marketing.


Engaging with Stakeholders
A Relational Perspective on
Responsible Business

Edited by Adam Lindgreen,
François Maon,
Joëlle Vanhamme,
Beatriz Palacios Florencio,
Christine Vallaster, and

Carolyn Strong


First published 2019
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
711 Third Avenue, New York, NY 10017
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2019 selection and editorial matter, Adam Lindgreen, François Maon, Joëlle Vanhamme,
Beatriz Palacios Florencio, Christine Vallaster, and Carolyn Strong; individual chapters, the
contributors
The right of Adam Lindgreen, François Maon, Joëlle Vanhamme, Beatriz Palacios
Florencio, Christine Vallaster, and Carolyn Strong to be identified as the authors of the
editorial material, and of the authors for their individual chapters, has been asserted in
accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in
any form or by any electronic, mechanical, or other means, now known or hereafter
invented, including photocopying and recording, or in any information storage or
retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or registered trademarks,
and are used only for identification and explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
A catalog record for this book has been requested
ISBN: 9781138325579 (hbk)
ISBN: 9780429450341 (ebk)
Typeset in Bembo
by Apex CoVantage, LLC



For Anne Marie, who shares and supports my passion for
everything Donald Duck – Adam
For Boubi and Dodu, Kiki and Flupke, Claude and Philippe
who might well be the best sister and the best brother one
could have – François
For my beautiful daughters, Vic and Zazou – Joëlle
For my parents Juan Miguel and Eulogia – Beatriz
For my family – Christine
For my family – Carolyn



Contents

ContentsContents

List of figuresxii
List of tablesxiii
About the editorsxiv
About the contributorsxviii
Foreword and acknowledgmentsxxix
PART I

Delineating the nature and multiple raisons d’être of
stakeholder engagement1
1.1 Integrative stakeholder engagement: a review and synthesis of
economic, critical, and politico-ethical perspectives


3

PASI HEIKKURINEN AND JUKKA MÄKINEN

1.2 Moral agency and stakeholder engagement

19

ALAN E. SINGER

1.3 Stakeholder engagement to secure legitimacy – the social
licence to operate

32

ANNA KATHARINA PROVASNEK AND ERWIN SCHMID

1.4 Measuring and enhancing relational capabilities: in defence of
a relational view of the firm

45

CÉCILE EZVAN, HÉLÈNE L’HUILLIER, AND CÉCILE RENOUARD

PART II

Dialogical and communicational foundations of
stakeholder engagement63
2.1 Communicatively constituted stakeholders: advancing a
communication perspective in stakeholder relations

CHIARA VALENTINI

65


x  Contents

2.2 Stakeholder engagement: the importance of mutuality
and dialogue

80

PEGGY SIMCIC BRØNN

2.3 How to deal with diverse voices: a framework to support
stakeholder engagement

91

OZEN ASIK-DIZDAR, CEYDA MADEN-EYIUSTA AND AYLA ESEN

2.4 Enhanced stakeholder engagement and CSR through the
UN Guiding Principles, social media pressure, and corporate
accountability

102

JEFFREY S. OVERALL, NELARINE CORNELIUS, AND JAMES WALLACE

2.5 Managing corporate social responsibility stakeholders in the

age of social media

117

SCOTT BANGHART AND CYNTHIA STOHL

PART III

Engaging with diverse stakeholders throughout the value chain133
3.1 Engaging stakeholders in corporate volunteering: towards a
relational framework

135

TRINE SUSANNE JOHANSEN AND ANNE ELLERUP NIELSEN

3.2 An efficiency-based relational approach to human
capital governance

150

KAOUTHAR LAJILI

3.3 The semantic state of ‘shareholder engagement’

173

ALEXANDER BASSEN, CHRISTINE ZÖLLNER AND CHRIS RUSHTON

3.4 Stakeholder engagement in marketing


188

SAMANTHA MILES AND KATE RINGHAM

3.5 “You’re responsible, I’m liable”: stakeholder relations in the
face of responsibility

209

ANNE F. BARRAQUIER

3.6 Cooperative relations for e-waste management

222

IVAN A. BOZHIKIN AND NIKOLAY A. DENTCHEV

3.7 Aligning footprint mitigation activities with relevant stakeholders
LOREN FALKENBERG, XIAOYU LIU, LIENA KANO AND REINER SCHAEFER

239


Contents xi

3.8 The Manchester Super Casino: experience and learning in a
cross-sector social partnership

253


JON REAST, ADAM LINDGREEN, JOËLLE VANHAMME, AND FRANÇOIS MAON

PART IV

Reaping organizational returns and relational rewards of
stakeholder engagement efforts281
4.1 On value destruction, competitive disadvantage and
squandered opportunities to engage stakeholders

283

FREDERICK AHEN

4.2 Does relational management matter?: the cases of V
  ietnamese
and South African SMEs in the textiles, garment and
footwear sector

302

SØREN JEPPESEN AND ANGIE NG Ọ C TR Ầ N

4.3 Blurred lines: stakeholder tensions and balancing strategies in
partial organizations

316

SARAH NETTER AND ESBEN RAHBEK GJERDRUM PEDERSEN


4.4 CSR-institutions: the management of SME stakeholder
relations via institutional CSR-practice?

331

PIA POPAL

4.5 Neither fortune nor mirage at the bottom of the pyramid:
corporate social innovations as learning opportunities

346

BERTRAND MOINGEON AND LAURENCE LEHMANN-ORTEGA

Index359


Figures

List of figuresList of figures

1.2.1
1.2.2
1.2.3
1.2.4
1.3.1
1.3.2
2.1.1
2.2.1
2.3.1

2.4.1
3.1.1
3.2.1
3.3.1
3.4.1
3.4.2
3.4.3
3.4.4
3.4.5
3.6.1
3.6.2
3.8.1
3.8.2
3.8.3
4.1.1
4.1.2
4.2.1
4.3.1
4.4.1
4.4.2
4.4.3

Corporate moral agency debates informing stakeholder engagement
20
Moral agency in business ethics and economics
21
Types of relationship amongst group entities and individuals
21
Left and right forms of stakeholder engagement with their moral effects
23

Phases of preventive and reactive SLO management
40
An SLO management process
40
Role of communication in the construction of engagement and
73
relationship expectations
Co-orientation model
84
Proposed model for dealing with diverse stakeholder expectations
98
A model of stakeholder engagement and CSR
107
Relational framework
144
Average total compensation relative to total sales for a sample of US
and Canadian financial services firms (2005–2009)
159
Reduction of complexity through engagement and strength
183
A ladder of stakeholder management and engagement
192
Trust, stakeholder engagement and dimensions of relationship quality
195
Commitment, stakeholder strategies and dimensions of relationship quality
197
Power, stakeholder engagement and dimensions of relationship quality
199
A stakeholder marketing ladder of engagement
200

Important actors involved in the e-waste management system in
Belgium and the cooperation between them
227
Important actors involved in the e-waste management system in Kenya
231
and the cooperation between them
Learning in organizations: four processes through three levels
258
The history of Manchester City Council’s CSSP experience
269
CSSP planning model (Reast et al., 2010)
271
Value creation and value destruction trajectories
290
A conceptual framework of value destruction and competitive
disadvantage293
Stakeholder agency & stakeholder engagement model
305
Sharing taxonomy
319
SME institutional CSR-engagement as determined by stakeholder
relationships with MNE
335
Salient stakeholders for institutional CSR-engagement of SME
336
Institutional CSR-engagement as a way to manage multiple
stakeholder relations
341



Tables

List of tablesList of tables

1.1.1
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
1.3.1
1.3.2
1.4.1
2.2.1
3.2.1
3.4.1
3.6.1
3.7.1
3.7.2
3.8.1
3.8.2
3.8.3
4.1.1
4.2.1
4.2.2
4.3.1
4.5.1
4.5.2

Three perspectives on stakeholder engagement

6
Behavioral limitations and stakeholder engagements
24
Implications of the counter-arguments
24
Arguments against forms of corporate responsibility and stakeholder
engagement25
Critique of the debate with some implications for stakeholder
engagement27
The moral agency meta-debate with implications for stakeholder
engagement28
SLO framework triangulation
38
Main elements determining an SLO
38
RCI dimensions, components, and weights
50
Communication activities for stimulating dialog and learning
87
An efficiency-based relational framework for human capital resources
governance156
Dimensions of relationship quality
194
Interviews with 22 waste experts
225
Footprint mitigation activities
241
Relevant stakeholder relationships for footprint mitigation activities
245
Cross-sector social partnerships definitions

255
CSSP continua
256
Organizations and respondents
260
Conditions for facilitating stakeholder engagement
296
Differences in CSR practices between the SMEs in the TGF industry
in SA and VN and categorization based on Greenwood’s framework
308
Level of stakeholder engagement and stakeholder agency related to
types of CSR practices among SMEs in TGF industry in SA and VN
309
Overview of organizational elements and examples of tensions
322
Conventional social business model vs. social business model for
Telenor,Veolia, and Danone
351
From social business innovation to corporate social responsibility
355


About the editors

About the editorsAbout the editors

Adam Lindgreen
After studies in chemistry (Copenhagen University), engineering (the Engineering Academy of Denmark), and physics (Copenhagen University), Adam Lindgreen completed an
MSc in food science and technology at the Technical University of Denmark. He also
finished an MBA at the University of Leicester. Professor Lindgreen received his PhD in

marketing from Cranfield University. His first appointments were with the Catholic University of Louvain (2000–2001) and Eindhoven University of Technology (2002–2007).
Subsequently, he served as Professor of Marketing at Hull University’s Business School
(2007–2010); at the University of Birmingham’s Business School (2010), where he also
was the research director in the Department of Marketing; and at the University of Cardiff ’s Business School (2011–2016). Under his leadership, the Department of Marketing
and Strategy at Cardiff Business School ranked first among all marketing departments in
Australia, Canada, New Zealand, the United Kingdom, and the United States, based upon
the hg indices of senior faculty. Since 2016, he has been Professor of Marketing at Copenhagen Business School, where he also heads the Department of Marketing. Since 2018,
he also has been Extra Ordinary Professor with University of Pretoria’s Gordon Institute
of Business Science and, since 2018,Visiting Professor at Northumbria University’s Newcastle Business School.
Professor Lindgreen has been a visiting professor with various institutions, including
Georgia State University, Groupe HEC in France, and Melbourne University. His publications have appeared in Business Horizons, the California Management Review, Entrepreneurship and Regional Development, Industrial Marketing Management, the International Journal of
Management Reviews, the Journal of Advertising, the Journal of Business Ethics, the European
Journal of Marketing, the Journal of Business and Industrial Marketing, the Journal of Marketing
Management, the Journal of the Academy of Marketing Science, the Journal of Product Innovation
Management, the Journal of World Business, Psychology & Marketing, and Supply Chain Management: An International Journal, among others.
Professor Lindgreen’s books include A Stakeholder Approach to Corporate Social Responsibility (with Kotler,Vanhamme, and Maon); Managing Market Relationships, Memorable Customer Experiences (with Vanhamme and Beverland); and Sustainable Value Chain Management
(with Maon,Vanhamme, and Sen).
The recipient of the “Outstanding Article 2005” award from Industrial Marketing Management and the runner-up for the same award in 2016, Professor Lindgreen serves on
the board of several scientific journals; he is co-editor-in-chief of Industrial Marketing
Management and previously was the joint editor of the Journal of Business Ethics’ section on


About the editors xv

corporate responsibility. His research interests include business and industrial marketing
management, corporate social responsibility, and sustainability. Professor Lindgreen has
been awarded the Dean’s Award for Excellence in Executive Teaching. Furthermore, he
has served as an examiner (for dissertations, modules, and programs) at a wide variety of
institutions, including the Australian National University, Unitec, University of Amsterdam, University of Bath’s Management School, University of Lethbridge, and University
of Mauritius.

Professor Lindgreen is a member of the International Scientific Advisory Panel of the
New Zealand Food Safety Science and Research Centre (a partnership among government, industry organizations, and research institutions), as well as of the Chartered Association of Business Schools’ Academic Journal Guide (AJG) Scientific Committee in the
field of marketing.
Beyond these academic contributions to marketing, Professor Lindgreen has discovered
and excavated settlements from the Stone Age in Denmark, including the only major
kitchen midden – Sparregård – in the south-east of Denmark; because of its importance,
the kitchen midden was later excavated by the National Museum and then protected
as a historical monument for future generations. He is also an avid genealogist, having
traced his family back to 1390 and published widely in scientific journals (Personalhistorisk
Tidsskrift, The Genealogist, and Slægt & Data) related to methodological issues in genealogy,
accounts of population development, and particular family lineages.

François Maon
François Maon received his PhD in 2010 from the Catholic University of Louvain (Louvain School of Management). After a visiting scholarship at the University of California, Berkeley, he is now an Associate Professor at IESEG School of Management, where
he teaches strategy, business ethics, and corporate social responsibility. In his research,
Dr. Maon focuses on topics linked to corporate social responsibility, learning, implementation, and change-related processes; cross-sector social partnerships; and stakeholder influence strategies. He has published articles in various international journals such as the
California Management Review, the European Journal of Marketing, the European Management
Review, the International Journal of Management Reviews, the Journal of Business Ethics, and
Supply Chain Management: An International Journal. Dr. Maon has co-edited several special issues of academic journals and books, including A Stakeholder Approach to Corporate
Social Responsibility (with Lindgreen, Kotler and Vanhamme) and Not All Claps and Cheers:
Humor in Business and Society Relationships (with Lindgreen,Vanhamme, Angell and Memery). He serves on the editorial boards of Business and Society and M@n@gement and is the
founder of the IESEG Center for Organizational Responsibility (ICOR).

Joëlle Vanhamme
Dr. Joëlle Vanhamme is a Professor at the Edhec Business School. Dr.Vanhamme received
her PhD from the Catholic University of Louvain (Louvain School of Management). She
has been Assistant Professor at Rotterdam School of Management, Associate Professor
at IESEG School of Management, and a visiting scholar with Delft University of Technology, Eindhoven University of Technology, Hull University’s Business School, Lincoln
University, and the University of Auckland’s Business School. Dr. Vanhamme’s research
has appeared in journals including Business Horizons, the California Management Review,



xvi  About the editors

Industrial Marketing Management, the International Journal of Research in Marketing, the Journal
of Advertising, the Journal of Business Ethics, the Journal of Consumer Satisfaction, Dissatisfaction
and Complaining Behavior, the Journal of Customer Behaviour, the Journal of Economic Psychology, the Journal of Marketing Management, the Journal of Retailing, Marketing Letters, Psychology & Marketing, Recherche et Applications en Marketing, and Supply Chain Management: An
International Journal.

Beatriz Palacios Florencio
Beatriz Palacios Florencio earned her PhD in business economics from and has served as
Associate Professor for the past 8 years at the University Pablo de Olavide. She also has
been a visiting professor at several international schools, including the University Facsul
Uniao Metropolitana-Unime and the Cardiff Business School. She is a member of the
research group REINTUR (Red Hispano-Lusa de Investigadores en Turismo) and an
area coordinator for social corporate responsibility for the European Academia of Firm
Management and Economics (AEDEM). Her research consists of two principal lines,
focused on corporate social responsibility and tourism. She has published in journals such
as the Journal of Business Research, Internet Research, Management Decisions, Total Quality Management & Business Excellence, and the Environmental Engineering and Management Journal.
She also has taken part in national projects and served as an assessor in multiple contracts
with private firms.

Christine Vallaster
Christine Vallaster studied international business and management at the University of
Innsbruck, where she also received her post-doctoral qualification (habilitation) in 2009.
Her research has earned support from DFG Deutsche Forschungsgemeinschaft (Germany)
and Humboldt Stiftung (Germany), among others. Throughout her academic career, she
has held permanent full- or part-time jobs in Austria and Liechtenstein. In addition, she
has held (or is holding) visiting professorships at University of Bolzano, University of
Würzburg, and IAE Buenos Aires. She is currently Professor at the University of Applied

Sciences Salzburg, where she heads the department of Marketing and Relationship Management (MRM). Her mostly qualitative research broadly pertains to strategic corporate
brand management and social responsibility/sustainability in an entrepreneurial context.
To contribute to these two streams of research, she largely takes an internal perspective,
with the goal of finding ways to align internal processes. She has published in leading
international academic journals including the Journal of World Business, the Journal of Business Research, the California Management Review, the European Journal of Marketing, Industrial
Marketing Management, and the Journal of Marketing Management. She serves on the editorial
board of Corporate Social Responsibility and Environmental Management. Her book Connective Branding has been endorsed by leading academics (e.g., David Aaker, Majken Schultz)
and notable business people working for companies such as Patagonia and Hilti. Her latest research revolves around efforts to measure the impact of sustainability practices, for
which she is acting as a research associate at the University of Armed Forces, Department
of Controlling. Professor Vallaster also works as a consultant for corporate brand management and has helped companies in China, Austria, and Germany develop and implement
their marketing and brand strategies. She started her consulting career with Bain & Co.
in Hong Kong (China).


About the editors xvii

Carolyn Strong
Carolyn Strong, who received her PhD from the University of Wales in 2000, began
lecturing at the Polytechnic of Wales while completing her part-time MBA studies at
Cardiff Business School. She later joined Cardiff Business School, where she was Lecturer in marketing for more than a decade before moving to Bath University. At Bath
University, she served as a member of the learning and teaching management team,
MSc Marketing Director of Studies, and undergraduate admissions tutor; she also developed and taught multiple, innovative, undergraduate marketing modules. Dr. Strong
returned to the Cardiff Business School in 2014, where she currently teaches ethical issues
in marketing to undergraduate students and marketing to postgraduate students. Her
current research focuses on small business marketing, advertising, and shopping behaviors. Recent work has been published in the Journal of Advertising, the Journal of Business
Research, and Marketing Letters.


About the contributors


About the contributorsAbout the contributors

Frederick Ahen
Frederick Ahen received his PhD in international business from University of Turku,
Finland. He currently serves as a research fellow at the University of Turku and a visiting fellow at the University of Tampere, Finland. His research straddles sustainable
global health governance and the role of corporations in changing and being changed
by institutions. Other related research areas include corporate social responsibility, ethics, and firm–stakeholder relations. His research has been published in international
peer-reviewed journals such as Critical Perspectives on International Business; Foresight –
The Journal of Future Studies, Strategic Thinking and Policy; the Social Responsibility Journal;
and the Technology and Innovation Management Review. In addition to conference papers,
he has written chapters for books published by Springer, Emerald, Palgrave MacMillan, Routledge, Edward Elgar Publishing, and Greenleaf Publishing. Dr. Ahen also is the
recipient of several distinguished awards, including the 2015 Turku Finnish University
Association’s Best Doctoral Dissertation Award and the Emerald Literati Network Awards
for Excellence’s Highly Commended Paper Award in 2016. He serves on the editorial
board for Foresight.

Ozen Asik-Dizdar
Ozen Asik-Dizdar is Assistant Professor of Management at Altinbas University, Istanbul
(Turkey). She received her PhD in management and organization studies at Bogazici
University, Istanbul (Turkey). During those studies, she spent a year as a visiting scholar
at University of British Columbia’s Sauder School of Business. Reflecting her more than
10 years of teaching experience in Turkey and Canada, her current teaching and research
interests include organizational behavior, business education, positive psychology, employment relationships, and network organizations. She has participated in various academic
conferences in Europe, Canada, and the United States to present her work.

Scott Banghart
Scott Banghart is Assistant Professor of Corporate Communication in the Amsterdam School of Communication Research (ASCoR) at the University of Amsterdam.
His research focuses on how digital technologies reshape organizational communication practices and processes of organizing at the boundaries among private, corporate,
and public life. He is particularly interested in how organizations and their members



About the contributors xix

can effectively leverage technology affordances in processes such as communicating
corporate social responsibility, managing internal/external stakeholder relationships,
and negotiating personal/professional and private/public information boundaries in
the digital age. His most recent research appears in the Academy of Management Annals,
Communication Quarterly, and the Journal of Business Ethics.

Anne F. Barraquier
Anne F. Barraquier is Associate Professor at SKEMA Business School and a visiting scholar at the Schulich School of Business, York University, Toronto. She obtained
her doctorate from the University of Nice. Her research interests include the moral
behavior of managers and corporate responsibility, as well as business ethics and corporate social responsibility in China. Her research has appeared in the British Journal of
Management, the Journal of Business Ethics, and Management International. Prior to entering academia, she worked as a strategy and international business consultant for the
Chamber of Commerce of the French Riviera (1997–2006) and as an entrepreneur in
Hong Kong (1991–1996).

Alexander Bassen
Alexander Bassen is Professor of Capital Markets and Management at the University of
Hamburg, Faculty of Business, Economics, and Social Science. He teaches courses in
finance and investment, ESG and capital markets, and reporting. He is a member of the
German Council for Sustainable Development (the advisory body of the German Federal
Government), the chair of the UN PRI Academic Network Advisory Committee, and a
member of the Commission on Environmental, Social & Governance Issues (CESG) of
the European Association of Financial Analysts Societies (EFFAS).

Ivan A. Bozhikin
Ivan A. Bozhikin holds a PhD in economics. He is Assistant Professor at the University of
National and World Economy (UNWE), a research fellow at the Vrije Universiteit Brussel (VUB), and a CERGE-EI Foundation Teaching Fellow. His main research interests
include environmental fiscal policy, sustainable development, corporate social responsibility, and sustainable waste management. He is the author of several research papers, as

well as a reviewer for the Journal of Cleaner Production and the Economic Alternatives Journal.
He served as a reviewer for the 77th Annual Meeting of the Academy of Management
(United States) and 2nd International Conference on New Business Models (Austria).
Dr. Bozhikin holds a bachelor’s degree in business administration (University of Plovdiv);
a bachelor’s degree in macroeconomics (University of Plovdiv); a master’s degree in business and finance (Nottingham Trent University); and a master’s degree in macroeconomics
(UNWE).

Peggy Simcic Brønn
Peggy Simcic Brønn is Professor of Communication and Management in the Norwegian
Business School’s Institute for Communication and Culture, where she also leads the
Centre for Corporate Communication. She has published extensively in, for example, the


xx  About the contributors

Journal of Business Ethics; Corporate Communication: An International Journal, the Journal of
Marketing Communication, the Business and Society Review, the International Journal of Advertising, and the Corporate Reputation Review. Dr. Brønn sits on the editorial board of several
international journals and is an associate editor of the Journal of Communication Management. Her books include (in Norwegian) Communication for Organizations and Leaders (Fagbokforlaget), Transparent or Closed: Reputation Building for Organizations (Gyldendal), and
(in English) Corporate Communication: A Strategic Approach to Building Reputation (Gyldendal). She holds a DBA (doctorate of business administration) from Henley Management
College (UK), an MBA in marketing from Georgia State University, and a bachelor of arts
degree in journalism/PR from the University of Georgia.

Nelarine Cornelius
Nelarine Cornelius is Professor of Organization Studies, Associate Dean for Academic
Staff Development, and a member of the Centre for Research in Equality and Diversity
(CRED) at Queen Mary, University of London, as well as a visiting professor at the University of Paris (Nanterre) and Distinguished Visiting Professor at the University of Lagos.
Previously, she was a visiting professor at McGill University and Visiting Scholar at École
des Mines (Paris). Professor Cornelius’s research interests include equality, fairness, and
social justice, along with social entrepreneurship and management practices in emerging,
fragile economies. She has published in many international journals, including the Journal

of Business Ethics, the British Journal of Management, Business History, the Human Resource
Management Journal, and the International Journal of Human Resource Management. She is also
Council and Co-Vice Chair for the Research and Publications and Executive Committee
of the British Academy of Management (BAM) and a diversity committee member for
the Chartered Association of Business Schools. She co-founded the Scientific Committee
of the international Paris Research Center in Norms, Management and Law (PRIMAL),
hosted at Paris Sorbonne1.

Nikolay A. Dentchev
Nikolay A. Dentchev is Associate Professor of Entrepreneurship and Corporate Social
Responsibility at Vrije Universiteit Brussel (VUB) and at KU Leuven, Belgium. He
holds the Solvay Business School Chair of Social Entrepreneurship at VUB, which was
founded through a partnership of Close the Gap, Kluwer Belgium, and Euroclear. He
is passionate about supporting social and student entrepreneurs to realize their dreams.
Dr. Dentchev’s research has been published in various journals, such as Business & Society,
the Journal of Business Ethics, and Business Ethics: A European Review. He has served as a
guest editor for special issues in both Business & Society and the Journal of Cleaner Production. Dr. Dentchev’s research interests relate to instrumental stakeholder theory, social
entrepreneurship, sustainable business models, and the role of governments in corporate
social responsibility.

Ayla Esen
Ayla Esen is Assistant Professor of Management at Altinbas University, Istanbul. Her professional experience includes 10 years as an expert and consultant in strategic management,
organizational development, and participatory approaches, such as search conferences. She


About the contributors xxi

holds MBA and doctoral degrees in management and organization, along with an undergraduate degree in industrial engineering. Dr. Esen’s research interests mainly focus on
the relationship between business and society; she has several publications and conference
papers pertaining to corporate social innovation. Dr. Esen also has studied topics related to

strategic management, such as cooperative strategies, scenario planning, and participative
management processes.

Cécile Ezvan
Cécile Ezvan (MBA, MA in philosophy) is a doctoral candidate and researcher at ESSEC
and a consultant for private companies and government organizations. As a philosopher
and economist, her research focuses on business ethics, corporate responsibility for human
development, and corporate social value measures. She has presented at the HDCA,
RIODD, EBEN, and EGOS international conferences, among others.

Loren Falkenberg
Dr. Loren Falkenberg is Professor in the Haskayne School of Business and Associate Dean
for Strategic Initiatives. Her research interests include corporate social responsibility in
resource extraction industries, as well as governance and strategy at the level of boards of
directors. She has published in the Academy of Management Review, Academy of Management
Perspectives, the Journal of Management, the California Management Review, and the Journal
of Business Ethics. She is currently the case section editor for the Journal of Business Ethics.

Pasi Heikkurinen
Pasi Heikkurinen, D.Sc. (Economics & Business Administration), is Lecturer in business
and sustainable change at the University of Leeds, Sustainability Research Institute (SRI),
and Docent of sustainability and organizations at the Aalto University School of Business,
Department of Management Studies. His research focuses on examining the role of business and technology for sustainability. He is the editor of the book Sustainability and Peaceful Coexistence for the Anthropocene (Routledge, 2017), and his work has been published in
leading scholarly periodicals, such as Business Strategy and the Environment, Corporate Social
Responsibility and Environmental Management, the Journal of Business Ethics, and the Journal
of Cleaner Production.

Hélène L’Huillier
Hélène L’Huillier recently received her PhD in economics from the University of Lille.
She works as a consultant for social impact assessments for KiMSO and also collaborates

with the CODEV research program at ESSEC. Her research mainly focuses on impact
evaluations for corporate social responsibility programs. She has published in Oxford
Development Studies and presented at international conferences, among others.

Søren Jeppesen
Søren Jeppesen is Associate Professor of Business and Development Studies, Department of Management, Society and Communication at Copenhagen Business School. He


xxii  About the contributors

received his PhD from Copenhagen Business School. He has published in Business & Society, the Journal of Business Ethics, and Business Strategy and the Environment, among others.
His research reports include Corporate Social Responsibility and Competitiveness for SMEs in
Developing Countries: South Africa and Vietnam (2012, with Bas Kothuis and Angie N. Trần,
AFD, Research Focales no. 16, Paris). His research interests center on developing country
firms, firm-level theories, corporate social responsibility, small enterprises, upgrading, and
industrial policies, with a particular focus on eastern and southern Africa, Vietnam, and
India. Dr. Jeppesen also serves as a reviewer for several journals.

Trine Susanne Johansen
Trine Susanne Johansen, PhD, is Associate Professor at Aarhus University. Her main
research areas include strategic communication, corporate/organizational identity, and
narrativity, although she also investigates branding, marketing communication, corporate
social responsibility, and stakeholder relations. She has published in multiple academic
journals, including Corporate Communication: An International Journal, the International Journal of Strategic Communication, the Journal of Marketing Communications, and the Journal of
Communication Management. A recent publication, “Countering the ‘Natural’ Organizational Self on Social Media” (2016), appeared in the edited volume Counter-Narratives and
Organization (Frandsen, Kuhn, and Lundholt), and “Me, We and Them: Complexity in
Employee and Organizational Identity Narration” (2017) was published in Tamara: Journal
for Critical Organization Inquiry.

Liena Kano

Liena Kano is Assistant Professor of Strategy and Global Management at the Haskayne School of Business, University of Calgary. Her research interests lie at the
intersection of strategic management, entrepreneurship, and international business.
Dr. Kano’s work has been, or is soon to be, published in the Journal of International Business Studies, the Global Strategy Journal, the California Management Review, Entrepreneurship
Theory and Practice, the Journal of World Business, the Business History Review, and several
other high-quality academic outlets. She serves on editorial review boards of the Journal
of International Business Studies, the Global Strategy Journal, the Journal of World Business, the
Multinational Business Review, and the Management and Organization Review. Prior to earning her PhD at the University of Calgary, Dr. Kano enjoyed a dynamic career in strategic
management in various Canadian and international industry sectors.

Kaouthar Lajili
Kaouthar Lajili is Professor of Finance & Accounting at the Telfer School of Management at the University of Ottawa. She holds a PhD from the University of Illinois at
Urbana-Champaign and a CPA, CGA professional designation. Her research interests are
interdisciplinary and include risk management, stakeholder management and governance,
financial and business reporting, and strategic human capital. She has been published in
the Journal of Management and Governance, the Journal of Accounting and Public Policy, the
Journal of International Accounting Research, the Canadian Journal of Administrative Sciences,
Managerial and Decision Economics, the Journal of Human Resource Costing and Accounting, and
the Journal of International Accounting, Auditing and Taxation, among others.


About the contributors xxiii

Laurence Lehmann-Ortega
Laurence Lehmann-Ortega is an affiliate professor in HEC Paris’s Strategy and Business
Policy Department. She is a graduate of HEC Paris and holds a PhD in management from
the University of Aix en Provence. Her research focuses on strategic innovation, especially
by incumbent firms in mature and low-tech industries. In this context, she investigates
business model innovation as a response to sustainable development constraints and its
consequences for multinational firms, in particular related to learning processes and mental schemes. Dr. Lehmann-Ortega co-authored Strategor, the leading strategic management textbook in France (translated into four languages) and has published in reviews
and periodicals such as Long Range Planning and M@n@gement. She also is the co-author

of “Odyssey 3.14: Reinvent Your Business Model,” an original approach that combines
innovation and strategy.

Xiaoyu Liu
Xiaoyu Liu is Assistant Professor at Sobey School of Business, Saint Mary’s University. Her
research interests lie at the intersection of strategic management, corporate social responsibility, and international business. Her research has been published in journals such as the
Journal of International Management, Energy Policy, and the Thunderbird International Business
Review. She has more than 10 years’ teaching experience in China and Canada.

Ceyda Maden-Eyiusta
Ceyda Maden-Eyiusta is Associate Professor of Management at Kadir Has University, Faculty of Management. Dr. Maden-Eyiusta received her PhD from Bogazici University. She
has published in the Journal of Managerial Psychology, the Personnel Review, the International
Journal of Human Resource Management, The Service Industries Journal, and Quality & Quantity, among others. Her research interests include employee proactivity, work engagement,
female entrepreneurship, and corporate social innovation.

Samantha Miles
Samantha Miles is Associate Professor at Oxford Brookes Business School. She received
her PhD from the University of Reading. She has published in the Journal of Business
Ethics, the Journal of Management Studies, the British Accounting Review, Accounting Forum,
Business Strategy and the Environment, and the Service Industries Journal, among others. She
is the co-author of Stakeholders: Theory and Practice (Oxford University Press) and has
contributed to several texts, including Stakeholder Management (edited by D.M. Wasieleski
and J. Weber, Emerald). Her research interests include stakeholder theory and corporate
social responsibility reporting.

Bertrand Moingeon
Bertrand Moingeon is Professor of Strategic Management at HEC Paris. The author of
more than 80 publications, he has served as a visiting professor at Harvard Business School
and a member of HEC Paris’ Executive Board for 17 years. He has published articles in
international journals (e.g., the European Journal of Marketing, Recherche et Applications en



xxiv  About the contributors

Marketing, Long Range Planning, the European Management Journal, the Journal of Applied
Behavioral Science), as well as several books (notably Corporate and Organizational Identities:
Integrating Strategy, Marketing, Communication, and Organizational Perspectives with Guillaume
Soenen and Organizational Learning and Competitive Advantage with Amy Edmondson).
His most recent projects and publications deal with organizational learning, stakeholder
experience management, and strategic innovations, including articles on how innovations
can contribute to alleviating poverty, as detailed in his articles co-authored with Muhammad Yunus (founder of Grameen Bank and Nobel Peace Prize winner) and Laurence
Lehmann-Ortega, on social business models.

Jukka Mäkinen
Jukka Mäkinen, PhD, is Docent of Business Ethics and Corporate Social Responsibility at
the Aalto University School of Business, Department of Management Studies. Dr. Mäkinen
approaches the political and socio-economic roles of businesses in society from the
perspective of contemporary theories of social justice and political theory. His research has
appeared in journals such as the Business Ethics Quarterly, the Journal of Business Ethics, the
Journal of Global Ethics, the Journal of Sustainable Tourism, the Management and Organization
Review, and Utilitas. He also has co-edited and written several chapters that have appeared
in books on globalization, business ethics, corporate social responsibility, social justice, and
political theory.

Sarah Netter
Sarah Netter is the Centre Manager at the Centre for Corporate Social Responsibility
(cbsCSR) at Copenhagen Business School (CBS) in Denmark. Prior to her appointment,
Sarah was a PhD and post-doctoral fellow at the Department of Management, Society
and Communication at CBS. She earned her PhD with her dissertation, “Exploring the
Sharing Economy,” from CBS in 2016. Her research focuses on the sharing economy, sustainable consumer behavior, business model innovation, and the fashion industry. As part

of her research, Dr. Netter has conducted extensive fieldwork on the sharing economy in
Europe and the United States, in an effort to explore this relatively new phenomenon and
provide more nuanced understanding of the opportunities and tensions that characterize
the sharing economy. She is affiliated with the MISTRA Future Fashion initiative.

Anne Ellerup Nielsen
Anne Ellerup Nielsen (PhD) is Professor of Corporate Communication at Aarhus University, Faculty of Business and Social Sciences. Her research focus involves corporate social
responsibility and sustainability communication, and more specifically, stakeholder dialogue
and ethics in and around organizations. Her research has been published in the Business &
Society Review, Corporate Communication: An International Journal, Business Ethics: A European
Review, Corporate Social Responsibility & Environmental Management, International Studies of
Management and Organization, and the Management Communication Quarterly, as well as books.

Jeffrey S. Overall
Jeffrey S. Overall, Professor at Nipissing University School of Business, conducts research
in three management areas: entrepreneurship, sustainability, and strategy. He previously


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