Learning Objectives • Define the meaning of stress. • Identify the extraorganizational, organizational, and group stressors. • Examine individual dispositions of stress. • Describe intraindividual and interactive conflict. • Discuss the effects of stress and conflict. • Present strategies for coping/managing stress and negotiation skills for conflict resolution.
Introduction • Stress and conflict are conceptually similar – Conflict: individuals, groups, and organizations – Stress and conflict: individual level
Emergence of Stress • Contemporary environment demands – Technostress
• Stress is, and is not – – – –
Hindrance stressors Challenge stressors Job stress Stress is not: • Simply anxiety • Simply nervous tension • Necessarily something damaging, bad, or to be avoided.
Causes of Stress • Categories affecting occupational stress